Question 1

Are you all located near me and will you come to my house?

Accepted Answer

Our shop is located in Marietta, GA and offers clock service to the greater Atlanta Metro Area and north Georgia.  Contact us by phone or email to get an estimate for a Grandfather Clock Repair service call at your address.

Question 2

I have over-wound my clock and now it won't work.  Can you fix it?

Accepted Answer

Yes, we are able to fix clocks that aren't running.  In most situations the clock is having an issue separate from the winding itself and needs to be diagnosed properly.  Clock Repair Service has trained technicians that can assess, service, repair or replace clock movements in order to get them running properly again.

Question 3

Do you all work on Antique Grandfather Clocks?

Accepted Answer

Clock Repair Service has technicians who work on all types of Grandfather and floor clocks dating back hundreds of years.  Call or email us with information on the clock to get a service estimate.

Question 4

Why is my clock chiming slowly or not at all anymore?

Accepted Answer

Clock movements need to cleaned, oiled and set up correctly in order to function properly.  A dry or worn clock movement will have problems functioning properly.  Clock Repair Service technicians are trained to assess clock movements and ensure they are cleaned, oiled and set-up properly.

Question 5

How do I get my Grandfather clock to run faster or slower?

Accepted Answer

There is a nut at the bottom of the pendulum belong that regulates the speed of a Grandfather Clock.  Turning the nut to the right will raise the pendulum disc and speed up the clock while turning the nut to the left will lower the pendulum disc and slow the clock down.  Make minor adjustments to the nut if the clock is running only a few minutes fast or slow a day until it keeps time accurately.

If these adjustments aren't regulating the speed of your clock, it may need to be serviced, repaired or replaced in order to function properly.  Our technicians can assess clocks to find out if something is set up improperly or needing further repair.

Question 6

How come my 2 outside weights don't come down on my Grandfather clock?

Accepted Answer

There are a few reasons the 2 outside weights wont come down on your Grandfather clock.

Before we answer that question, we need to explain what each weight evaporates. 
A clock movement is made up of gears, levers and other items. The clocks movement is divided into 3 parts call a "train". Each train is operated by 1 weight.  The 3 trains are the "striking chain", the "Time Train" and the " Chiming Train"

Facing the clock, the left weight operates the hour "strike train" which bongs out the number of the hour.  So if the clock is at 9 o'clock the clock will strike 9 times.

The center weight operates the "time train" that swings the pendulum and keeps the clock running.

The right weight operates the "chime train" side of the clock. This is the music side or the side that plays the songs.

Although each chain operates independently,  each train tell the next train what to do.   So when the clock is getting ready to strike at the top of the hour, the time train will tell the chime train to start playing the song,  when the song is over,  the chime side will tell the strike side to strike out the number of hours.  If the time train tell the chime train what to do and the chime train is not operating or gets hung up,   it will not be able to tell the strike train what to do.

Now that you know each weight operates interdependently, here are a few reasons your 2 outside weights are not dropping.

Some Grandfather clocks have what is called a "night off" switch, usually located on the face of the Grandfather clock near the #9.  If the switch is in the "night off" mode,  the clock will stop chiming and striking the hour during the evening hours.   If your clock has this option, then during the non chiming and striking times the weights will not move.

Another reason may be that the chiming train is dirty and is in need of a good cleaning and re-oiling

Yet another reason could be that the chime train is worn out and will need rebuilding or replacement of the movement.

As with any clock that is not operating properly, the first place to start is to remove the clocks movement, clean it then inspect the movement.  Once this is performed, you will have an idea for the next step, whether it is a further cleaning and re-oiling or major work.

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